Frequently Asked Questions

Question: What is your return policy?

Answer: You can send back any UNOPENED and SEALED bottle to us within 30 days of the purchase, for a refund. After the return is received by our warehouse we will process the refund. There will be a 20% processing and handling fee deducted from the purchase price. All returns MUST have a RMA. To return an item simply email us to receive all the necessary return details.
Return email:
Be sure to include your order details for prompt processing.
Please note that any opened bottle(s) is not eligible for a return/refund.
Any questions, please do not hesitate to contact us.


Question: Do your supplements interact with my medications?

Answer: Our supplements are great dietary additions and we are not aware of any interactions with current drugs. Please consult the drug label provided by the manufacturer to check for potential interactions.


Question: How long does it take for your supplements to work?

Answer: Depending on the severity and chronicity of your condition, it may take 2 weeks to 2 months to see results.


Question: What does the Glucodefense do?

Answer: Glucodefense improves insulin sensitivity, reduces glucose absorption in the intestines, and enhances the body’s ability to process blood sugar.


Question: What does Super berberine do?

Answer: Super berberine is a combination of dihyroberberine, a more bioavailable form of berberine, and Ceylon Cinnamon which is 20 times concentrated. Both are anti-inflammatory and helps lower insulin resistance.  It is recommended to take 1 capsule a day. Some customers combine Super berberine with regular berberine for maximum results.


Question: How long does it take for sugarMD neuropathy support to work?

Answer: It may take anywhere from 1 week to 3 months to see results. It is recommended to continue taking the supplement for at least a few years for complete recovery. Additionally, adding extra alpha lipoic acid and benfotiamine, in addition to neuropathy support, can help accelerate the healing process.


Question: Is this supplement as strong as the advanced glucose support?

Answer: This is a different product, but it’s quite potent. However, it may take longer to show its effects. The advantage is that it’s more affordable.


Question: Can I take this supplement with my medications?

Answer: You can take this supplement along with your other medications since it’s a food product that helps manage blood sugar levels. However, if you need to make changes to your medications or reduce the dosage, please consult your doctor.


Question: Should I take this supplement or something else?

Answer: Each supplement has its own merits, and combining them can be very beneficial if suitable for you. Long-term use of this supplement does not typically result in significant side effects or complications. For the best results, consider combining the glucose defense with Super berberine, neuropathy summer, benfotiamine, and alpha-lipoic acid.


Question: Are the capsules big?

Answer: If you have difficulty swallowing the capsules, you can open them and mix the contents with your food.


Question: What if I’m experiencing side effects.

Answer: Try reducing the dosage by 50% and observe if the side effects improve. Most side effects tend to diminish within two weeks.


Question: Is this supplement(s) FDA cleared?

Answer: Our supplements are classified as food grade, not pharmaceuticals. As a medicinal food supplement, they have received clearance from the FDA. All SugarMD products are heavily tested for heavy metals, contaminants and pesticides.